This is car number three personally from this Hendrick dealership. However, I daughter and son-in-law came from Fort Benning, Ga, to purchase from this same dealer. Their service level is a plus for Chevrolet as they treat each Buyer as if the are the only client that they are working with at the time of purchase. Did I mention that I live in Accokeek, MD and this dealership is in Monroe, NC. Awesome Team
Some people were extremely slow getting things done and very poor lack of communication while waiting around. Bought a 60k truck and basic things like a second key or making sure the truck had all options I was being charged for were excruciating to wait through.
Zack was great to work with throughout the car buying process. He was always accessible, affable and willing to go the extra mile to help my wife and me find the right car for our family. Also the general manager Mike Y really made the experience fun enjoyable. Always with a smile on his face, Mike has an in-depth knowledge of the product and answered all of our questions very thoroughly. I will absolutely recommend this dealership and team to anyone looking for new vehicle.
Caught sales associate in a lie I did not appreciate. Was in late one evening negotiating on a vehicle I intended to purchase. When I asked how long the deal was good for, was told 'that night only, or actually close of business the next night as all discounts were going away'. Two weeks later the same discounts are still being offered. Tactic used to get me to buy vehicle that night. Simply a lie...
I knew that I wanted to purchase a Tahoe. I have been to several dealerships and Hendrick Chevrolet in Monroe was by far the best dealership I found. The people were friendly and knowledgeable without being pushy. Great dealership!
It was difficult to get my appt scheduled. Took several calls to finally get a live person in the service dept on the phone. Mechanics are the best around, but I think you could use additional help with the guys at the desks.
Everything went well. It only took an hour that was great. My only complaint was my seat was moved too far forward and steering wheel moved. One of my pet peeves, and I've had the smell of oil burning off the engine since. I know it happens all the time but maybe they could be alittle more careful next time.
I had both headlamps replaced- one was burned out, the other was fine.i had them replaced at the same time due to having the bumper removed. I received a courtesy wash and just thought it would be the outside, imagine my surprise and delight to find the inside as clean as the outside! What a great service. Everyone is always so nice, happy, and smiling! Thank you!