It’s always a pleasant experience. They know ahead of time why you are there and also eager to serve if you have any questions or other concerns upon arrival. They are the best service dept. and I wouldn’t go anywhere else. #1👏👏
Since we purchased the car we have had horrible experience! We bought a 85k suburban and had to beg to have it washed after oil change...where when we have had our pilot, Honda dealer gave us a free wash each time! Our friend bought a traverse from monroe dealer and received free oil changes for life of the car...we had to prepay! We have had a recall. Nobody informed us about until we took it in bc antena was leaking into the interior! Very horrible and careless! Poor customer service...its important to keep a customer happy after vehicle is purchased, not only before!
Chaz was really nice, from greeting me and my family at the door, to making us feel like we are apart of the team!!! He is an awesome people person, with great personality, I walked in the door unsure if u was making the right decision and walked out the door extremely pleased all because of him! He is most definitely some one you want to keep on your team, because of him i’d tell any one looking for a car to visit your location!!
I asked for a car wash, obviously meaning the complimentary one. I was immediately handed a laminated price list. It was embarrassing! After I made a statement to my wife saying " Wow ya don't get much for free these days. But you would think if you pay 60k for a Camero SS you could get a free car wash." I was then offered a complimentary wash. My point is this I've had several high end cars, I traded in a new Mercedes and a new Mazda Miata to get my Camaro. Mercedes will wash your car and hand wipe it plus a vacuum. And offer free snacks. And before you say well we're not a high end dealership like Mercedes. I will be honest your prices are very comparable. I could have anything on their lot for the price of my car.
I made an appointment 10 minutes before I drove the car in for service. The check engine light was coming on. Mike Bernstein came out to talk to me about what was happening and explained it thoroughly. I left with an oil change and confident in the repair and a future plan for managing the check engine light
The service department personnel were very helpful, polite and efficient. They acknowledged immediately that this problem was a warranty issue and there was never any question about any expense to me. They immediately offered me a rental car to use until my vehicle was ready (overnight) so I did not have to arrange for alternate transportation & I found this very helpful. Certainly one of the best experiences with a service dept.