Made a case with GM. Our vehicle was 771 miles out of warranty- over $6000 in repairs. Vehicle has been nothing but problems. GM have us some good faith incentives, but still cost over $1300- and it is a lease. After how this was handled, and what we went through, we can not wait to get rid of our GM product. We were going to buy this vehicle. But with the issues we have had, absolutely not. My wife does not Want to drive the vehicle with all of the issues. It’s our family vehicle. We rented a vehicle 2 weeks ago while the dealership and GM figures what they can do with this piece of junk. Our dealership had our car back in January of 2019 for a month! A month! Had trouble finding problem. Now we have all of these issues with it? There is so much to the story it’s sad. We will be looking for another dealership to finish our last service if needed. We are starting the process of shopping for a new vehicle. My wife now drives my F250 diesel to work due to the issues with the family Chevy. She sits in traffic with that truck because she does not feel safe it the Chevy piece of junk. That’s how disgusted we are. Would love to tell GM all about these problems with this car, but we tried. Yes they worked with the money aspect, but it should be more than that. 771 miles out of warranty. They now lost a customer. I know it’s no big deal, but I traded my 2016 Silverado in for an F250 due to transmission issues that GM said was normal. Now my wife’s 2016 Traverse for what looks like a may be an Explorer or an Atlas. Our 2016 impala will be the last to go. GM did not stand by their product that was 700 miles over warranty- how could we even think of another. So sad.
Service Department found what problem was and ordered part. First replacement part was defective causing further delay, however, the second replacement solved the problem. Dealership provided a loaner vehicle during the repairs. Felt it difficult to contact the Service for up dates, being connected to voice mail instead of an actual service agent.
Repair was not completed even though told car was ready (blue washer fluid leaking into cabin at rear). Service desk attendant was Alyssa Rowell was not there on my agreed upon return arrival at 1pm, as that is when techs back from lunch, so Mr Chris assessed and located technician who had worked on car. No apologies from anyone at Hendricks Monroe. No offer to give discount. Second trip required back to Hendricks Monroe Chevy with older mother. I had to ask if keys that had been on counter for more than 5minutes were mine. Told they were not. I asked if it was Chevy key tag # 4777 as that was my tag from earlier same day. lol and behold they were my keys. asked about free oil change on next visit or free headlight change Also left front headlight was working on arrival and after work on car it was not. Hmmm. Fixed today at other than Chevy Hendricks Monroe. We miss Tom and Mike- old Service Advisors.