Excellent!! Flew down from New York (NOT THE CITY), my old friend James Story (employee of your company) picked me up at the airport and brought me to the dealership. Staff great, and was on my way shortly after. Top notch and you will see me (or my wife) again!!!! Well worth the trip.
Finalization of the deal was not what I was told it would be. Payment was higher, no gap ins was included, mileage was higher and the detailing was definitely not what I expected, but my salesman did try to clean up what was missed. I was told that everything I had on my trade in was figured into the price but I had gap ins. on my trade. The finance officer was very fake and seemed to rush me through the entire process.
Poor communication and updates. Service time was long, approximately 2 hours. Very unimpressive overall. Pleasing the customer doesn’t seem to be a concern. I’ve been going to Scott Clark Toyota for years and their service is a 10/10. This is a huge step down.
Everything service wise was great. The only thing I don’t understand is why most other dealerships wash your vehicle when it’s brought in to be serviced and you guys don’t even offer. Even when I purchased a 65000 vehicle. You would think that would get me a car wash when I spend another $70 to get an oil change and tires rotated.