I had a 7:30 appointment for an oil change and tire rotation. I was there when the doors opened. I didn't get finished until almost 10:00. Almost 2 1/2 hours for an oil change and tire rotation that should take less than an hour. I've been bringing BOTH of our Equinoxes to you for service for almost 5 years. These appointments used to take an hour or less, This time 2 1/2 hours, the last time almost 3 hours. If this keeps up, I won't be coming back again and BOTH Equinoxes (2011 & 2012) are due to be replaced in the next couple years and I will be thinking twice about whether or not I purchase from you if this is how your service is going to be from now on.
Very professional and helpful environment. This was my first time purchasing a new car and the staff helped me a great deal in understanding what I wanted and giving me all the information necessary to make an informed decision.