I went to get a new battery and had to wait an hour and 45 minutes. I think that is a little excessive. I think because they told me they would charge $90 dollars to check something that should be covered under the extended warranty and they told them never mind, it didn't do it on the trip up that they decided to let me wait. Maybe from now on I'll just stop at Gay's in Marshville. By the time I drive an hour up and back and the 1 hour 45 minutes that was almost 4 hours for a battery.
My appointment was today at 1030. However yesterday I was in the area and swung by to look at the 2019 2500 models. I asked the service department if I could go ahead and have my vehicle serviced since I was in the area. I made them aware of my appointment for the following day. Without hesitation, he stated yes sir we'll get you right in pull your truck around front. I had just enough time to walk around the lot, do a quick online inventory search and speak with a sales rep on site. My approximate stay was 45 mins. Not bad for squeezing someone in for an oil change and a tire rotation. I leased a 2016 Silverado which runs out next year. I told Nathan that when it runs out, I will purchase a new 2500 and a new suburban when my wife graduates in May. Hendrick displays quality service in all departments.
Your scheduling model needs improvement. You had my car for 17 hours, for detailing, wheel alignment, oil change, inspection. Why not call as you know you are behind servicing, and provide options, or at least tell me once I arrive it might be two days to complete work order, or do it on different dates, or prioritize work items. Glad I didnt wait for it.
Received fast courteous service. My salesman listened to my needs and immediately starting working on a car and price point that would work for me. The Finance Manager and the GM came through with additional incentives that caused me to agree to a deal within 2 hours of walking into the dealership.