I had an appt. for 9 am in the morning for a tire rotation, and a check engine service light to be checked out for what I thought was a glow plug, which it turned out to be. I did not leave the dealer ship until 1:30 in the afternoon. I make the early morning appts. so that I do not have to spend my entire day in the dealership for maintenance. I was not very happy at all with the truck not even being looked at until the 12pm time frame when I came in at 9 and was staying while the service was done. This is not the first time this has happened at this location, so I am growing frustrated with the service end of the dealership. I hope this does some good to rectify the wait times in the service area, but I am sure it will not do much good to tell you about it. My question is why make a 9am appt if the vehicle will just sit in the garage for 3 hours, then get worked on.
After waiting for 2 hours to get an oil change and tire rotation as soon as I left the dealership my tire sensor light came on. This has happened to me before a few times. Look at my service records and you will see how many times I've had to change out the tire sensors.
Had a lot of work done on my 04 2500 work truck. This is my first experience with this dealership, and it seems they took time to do things the right way. My contact was knowledgeable and professional, and found answers to my questions. I just can’t afford to do all the things I need done.
The people are really friendly, they answer any questions you have, and they help you out any way they can. For me, I traded a car in, and they gave me a rental car for the weekend. Great guys overall.