the service was excellent even though lengthy for a senior who was waiting in the sales area. The power window switch was replaced and oil changed.
While i was waiting, a visit to the sales dept. was very disappointing. The sales manager came to the sales reps desk and offered a deal which was unacceptable as to the trade in and purchase of a new Traverse. UGH!
Seeing as I bought the truck 3 weeks ago and I have yet to hear back from Jared about scheduling my spray in bedliner install or my window tinting I'm very unsatisfied. I also find it hard to believe that a $55k vehicle does not come with remote start considering a $20 kia does. I reached out to Jared to inquire on the cost to add remote start the day I bought my vehicle and I have not heard back from him on this. Apparently he only cared enough to make the sale an not the follow up. This is the 4th truck i have purchased at Hendrick Chevrolet in Monroe NC and will most likely be my last.
Always friendly and are there to help. I was having a/c work done and it was going to take a day or two, they were nice enough to loan me a car to I was able to get to work and back. I knew it was going to be an expensive repair and it is working great now. Nice to a/c on these hot days.
I have always dealt with Mike Berstien who does a wonderful job. I just had a service for my Silverado 2500 and got a complete detial of the truck. WOW! off the charts on what my truck looks like. A very fine job indeed. Mike said that they would do a good job. Has off to the wash and detail crew.
I have onl;y one point of that I need to mention. When they rotate my tires your service techs never reset the tire pressure to show the proper pressure on the display in side of the truck. I check that frequently to make sure that it is OK. This has happened 5 times. Something as simple as that should not be overlooked considering the cost of the service. This time they did not set the oil percentage gage. An easy fix for me but that is not my responsibility. That is why I gave you a 4 star rating. I will be back but please address these minor issues.